CLIENT NAVIGATOR

The Client Navigator provides the first point of contact for new clients and is responsible for all aspects of the new client experience. The Navigator evaluates and assigns new clients into appropriate programs/clinicians, verifies pay sources, explains A Chance to Change program requirements and conducts program clarification and follow-up.

Essential Duties and Responsibilities

  1. Responsible for scheduling of all first-time clients.

  2. Provide consistent and stellar customer service to ensure a warm and inviting atmosphere.

  3. Explore, identify and verify appropriate client pay source and program and manage new client referrals.

  4. Prepare and maintain updated client intake paperwork and ensure clients are educated regarding appropriate program requirements.

  5. Attend training and supervision meetings.

  6. Collects client data as needed for process improvements.

  7. Collaborate with clinical team to deliver services and meet client needs.

  8. Keep accurate notes and client documentation according to agency standards.

  9. Communicate with clients who have attempted to reengage and meet their needs.

  10. Protect organization and patient privacy & confidentiality according to agency guidelines and HIPAA.

  11. Maintains client wait list, communicates with clients availability

  12. Back-up Business Office positions to include but are not limited to the reception desk and HR as needed.

  13. Other responsibilities and duties as assigned.

 Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Employee assistance program

  • Flexible spending account

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance

Schedule:
Evening shift
Monday to Friday
Work Location: In person

Job Requirements

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience: 

Bachelor’s degree preferred, High School diploma or GED 

Language Ability: 

Ability to write reports, business correspondence, and procedures. Effectively present information and respond to questions from groups of managers, students, customers, and the public. Exceptional communication and interpersonal skills with the ability to comfortably discuss delicate and personal information.  Bi-lingual preferred.  

Skills: 

Knowledge of Microsoft Office, experience with Excel and willingness to learn new software and programs.  Experience with EHR preferred.  Well-organized with attention to detail and ability to minimize and pinpoint errors.  Excellent people skills with ability to present and work with small to large groups.  Ability to prioritize, manage multiple projects and meet deadlines.   

Certificates and Licenses: PRSS and CM preferred

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: 

  • Team Work - Able to build morale and group commitments to achieve desired objectives  

  • Ethics - Treats people with respect; keeps commitments; upholds organizational values. 

  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly.

  • Adaptability - Manages competing demands; able to deal with frequent change and unexpected events. 

  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.      

  • Dependability - Follows instructions, responds to management direction; takes responsibility for actions. 

  • Initiative - Asks for and offers help when needed. 

  • Innovation - Generates suggestions for improving work; develops innovative approaches and ideas.

  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment. 

  • Motivation - Sets and achieves goals; demonstrates persistence and overcomes obstacles. 

  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; 

  • Professionalism - approaches others in a tactful and respectful manner; reacts well under pressure; 

  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; 

  • Quantity - Completes work in timely manner. 

    Interested candidates should submit their resumes to Rachel Whitestar at rwhitestar@achancetochange.org

Call A Chance To Change at (405) 840-9000 for more information